Refund Policy

Starr & Starr, PLLC is a law firm (“Firm”) of attorneys providing legal services to clients in jurisdictions in which attorneys of the Firm are admitted to practice. A client (“Client”) is an individual or business who has signed an attorney-client agreement (“ACA”) to engage the Firm and provided the Firm with the retainer deposit or initial payment provided in the ACA. Alternatively, a Client may have hired the Firm for a paid consultation or for the means test.

The following details the refund policy of the Firm with respect to payments made to the Firm:

1. Paid Consultations

Payments for paid consultations are non-refundable once the meeting has been conducted.

If the meeting is canceled by the Client with at least four hours’ notice, the consultation fee may be refunded or credited toward rescheduling at the Firm’s discretion.

2. Means Test Fee

For certain prospective clients the Firm may recommend preparation of Official Form 122A – 1

Chapter 7 Statement of Your Current Monthly Income and/or Official Form 122C-1 Chapter 13 Statement of Your Current Monthly Income and Calculation of Commitment Period, commonly known as the means test (“Means Test”) on a flat fee basis.

The Means Test flat fee is non-refundable once the means test has been prepared and delivered. If Client hires the Firm for bankruptcy services within 60 days, the means test fee will be credited toward the total legal fees for Client’s bankruptcy case.

3. Termination of Services & Refund

A Client may terminate the services of the Firm at any time by written notice of termination which may be provided by email or fax and will be binding upon the Firm once acknowledged by the Firm in writing, or otherwise may be provided by overnight courier providing proof of delivery, or certified or registered mail with return receipt requested and will be valid upon receipt

Refunds of payments made to the Firm will depend upon the nature of the services for which the Firm has been engaged.

a) Refunds in Hourly Fee Matters Upon termination the Firm will be entitled to payment of fees and reimbursement of disbursements and expenses incurred up to that point, including reimbursement of any credit card processing fees incurred by the Firm. After payment in full of the accrued fees and expenses of the Firm, any remaining Client funds held by the Firm will be refunded to Client. As required by applicable law, in the event that the Firm sends a refund check to Client and it remains uncashed for 90 days, after 90 days the Firm will void the check and send the proceeds less any stop payment fees charged by the Firm’s bank to the Lawyers Fund for Client Protection (http://www.nylawfund.org/ to hold for the benefit of Client.

b) Refunds in Flat Fee Matters. For flat fee matters other than bankruptcy chapter 7 or chapter 13 matters, the provisions of paragraph 3(a) above shall apply. For bankruptcy chapter 7 and chapter 13 matters the following provisions shall apply: (i) any fee provided for in the ACA with Client for preparation of a letter to creditors shall be nonrefundable once such letter has been prepared and provided to Client, (ii) for each month after the letter to creditors has bene provided through and including the month of termination the Firm shall be entitled to a letter to creditors maintenance fee as provided in the ACA and (iii) the Firm shall be entitled to a $100 administrative fee for termination.

In addition to the foregoing, if a final draft of Client’s bankruptcy petition and schedules have been prepared the full balance of the Firm’s pre-bankruptcy fees shall be earned and non-refundable.

Client will also be charged for any expenses incurred on Clent’s behalf up to the time of termination relating to Client’s bankruptcy case up, such as pre-and post-filing mandatory courses, 3-source credit report, and bankruptcy court filing fee.

If the services of the Firm are terminated prior to preparation of a final draft of Client’s bankruptcy petition and schedules the Firm will charge Client at the hourly rates indicated in the ACA for time incurred up to that point. Client will be charged at hourly rates for legal services in time increments of 10ths of an hour, with a minimum time charge of 0.1 per hour (6 minutes). Client will be billed for time spent on any Client related phone calls with Client, creditors or other persons relating to Client, emails, text messages, and preparing any notes to Client’s file.

4. Payment Method and Refund Processing

Refunds, if applicable, will generally be issued by the same method and to the same payor by which payment was made to the Firm, or alternatively by check.

Allow 7-10 business days for refunds to be processed. If the original payment to the Firm was made by cashier’s check, a 45-business day processing period will apply.

5. Contact for Refund Requests

For questions regarding refunds, please contact us at:

Starr & Starr, PLLC
260 Madison Ave., 17th Fl.
New York, NY 10016
Phone: (212) 867-8165
Fax: (212) 867-8165
Email: info@starrandstarr.com